Privacy Policy

1. Introduction

Welcome to C-SIDE ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at c-side.co.uk.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Account information (email, password, username)
• Profile information (name, bio, location, postcode)
• Payment information (if applicable)
• Communications (messages, support requests)
• Uploaded content (profile photos, venue photos)

Automatic Information

We automatically collect certain information when you use our platform:

• Device information (IP address, browser type, operating system)
• Usage information (pages visited, time spent, features used)
• Location data (derived from IP address or postcode you provide)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Create and manage your account
• Connect artists with venues and facilitate bookings
• Send you service-related communications and updates
• Respond to your comments, questions, and support requests
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Public Profiles: Information you include in your public profile (name, bio, location, photos) is visible to all users
• With Other Users: When you message other users or propose gigs, your information is shared with those users
• Service Providers: We share information with third-party service providers who perform services on our behalf (hosting, analytics, email delivery)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In connection with any merger, sale, or acquisition

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We use Supabase for data storage and authentication, which provides enterprise-grade security.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct your personal information
• Deletion: Request deletion of your account and personal information
• Objection: Object to our processing of your personal information
• Data Portability: Request a copy of your data in a machine-readable format

To exercise these rights, please contact us at privacy@c-side.co.uk or through your account settings.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our platform may not function properly without cookies.

9. Third-Party Services

Our platform integrates with third-party services:

• Supabase: Database and authentication
• Postcodes.io: UK postcode geocoding
• Resend: Email delivery

These services have their own privacy policies. We encourage you to review them.

10. Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. We ensure appropriate safeguards are in place to protect your personal information in accordance with UK GDPR requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@c-side.co.uk
Address: [Your Company Address]